Niraiya's Refund Policy, 100% Money-Back

We offer a 100% Money-Back Guarantee. Pay only for success. If the recovery fails, we guarantee a full refund.

Last updated: October 31, 2025

Our 100% Cash-Back Guarantee

At Niraiya, we're confident in our Cognitive Excel password decryption technology. That's why we offer a straightforward full Refund Guarantee: if your Excel file is not unlocked with the password we provide, you get your money back.

This policy reflects our commitment to transparency, quality, and customer satisfaction. We believe in our service and stand behind every recovery attempt.

Total Refund Assurance

If we cannot unlock the file, you receive a full refund. No exceptions, no fine print.

How Our Refund Process Works

We've designed our refund process to be as simple and transparent as possible. Here's what happens:

Step 1: Recovery Attempt

You upload your file, and we process it using our AI algorithms. This typically takes 5 to 15 minutes.

Step 2: Success or Refund

If successful, you will get preview of the file. After payment, you will get your password. If not, we automatically initiate a full refund within 24 hours.

Step 3: Refund Processing

Refunds are processed within 3-5 business days and returned to your original payment method.

Step 4: Confirmation

You'll receive email confirmation when your refund is processed and completed.

Refundable Circumstances

We provide refunds in the following situations:

  • Failed Recovery: If we cannot remove the password from Excel within 24 hours of processing.
  • Technical Issues: If our service experiences technical problems that prevent successful recovery.
  • Service Unavailability: If we cannot process your file due to system maintenance or outages (rare, but possible).
Important: Refunds are processed automatically when recovery fails. You don't need to contact us - we'll handle it proactively.

Non-Refundable Circumstances

To maintain fairness and prevent abuse, we do not provide refunds in these cases:

  • Successful Recovery: If we successfully recover your password, even if you later decide you don't need it.
  • Change of Mind: If you purchase the service but later change your mind before attempting recovery.
  • Third-Party Interference: If the file becomes corrupted or modified after our processing begins.
  • Policy Violations: If the file violates our terms of service (e.g., illegal content).

Refund Timeframes

We process refunds quickly to minimize your inconvenience:

  • Detection: Failed recoveries are detected automatically within 24 hours.
  • Processing: Refunds are initiated within 1 business day of detection.
  • Completion: Funds appear in your account within 3-5 business days.
  • Notification: You'll receive email updates throughout the process.

Payment Methods & Refunds

Our refund policy applies to all supported payment methods:

  • Credit/Debit Cards: Refunds processed back to the original card (3-5 business days).
  • PayPal: Refunds appear in your PayPal account (1-3 business days).
  • Bank Transfer: Refunds processed to your bank account (3-7 business days).

Processing times may vary based on your bank or payment provider's policies.

Contact Us About Refunds

While refunds are processed automatically for failed recoveries, you can contact us if you have questions or need assistance.

Support Team

Email: [email protected]

Response Time: Within 24 hours

Refund Status

Check Status: Include your order ID in support emails

Updates: Automatic email notifications

Refund FAQ

Niraiya offers a 100% money-back guarantee if your Excel file is not unlocked with the password provided by our service. We stand behind our AI-powered password recovery technology and are committed to your satisfaction.

You can request a refund within 30 days of your purchase. If your file cannot be unlocked within this period, we will process a full refund automatically.

If we cannot recover your Excel password within 24 hours of processing, you will receive a full refund automatically. No questions asked, no hassle.

No additional proof is required. Our system automatically detects unsuccessful recovery attempts and processes refunds accordingly. You will receive confirmation via email.

Refunds are processed will clear within 3-5 business days after the refund request is approved. The time to appear in your account depends on your payment method and bank.

Refunds are only provided if the password recovery is unsuccessful. If you change your mind or no longer need the service, we recommend waiting for the natural outcome rather than requesting a refund.

If you experience technical difficulties that prevent successful recovery, contact our support team immediately. We'll work to resolve the issue or process a refund if recovery cannot be completed.

Yes, our 100% money-back guarantee applies to all payment methods we accept. Refunds will be processed back to the original payment method.

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Experience our AI-powered Excel password recovery with complete confidence. Your payment is safe with our 100% guarantee.

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