Niraiya's Refund Policy: 100% Money-Back Guarantee

Q: What is Niraiya's refund policy?

Niraiya offers a 100% money-back guarantee if your Excel file is not unlocked with the password provided by our service. We stand behind our AI-powered password recovery technology and are committed to your satisfaction.

Q: How long do I have to request a refund?

You can request a refund within 30 days of your purchase. If your file cannot be unlocked within this period, we will process a full refund automatically.

Q: What happens if Niraiya can't recover my password?

If we cannot recover your Excel password within 24 hours of processing, you will receive a full refund automatically. No questions asked, no hassle.

Q: Do I need to provide any proof for a refund?

No additional proof is required. Our system automatically detects unsuccessful recovery attempts and processes refunds accordingly. You will receive confirmation via email.

Q: How quickly will I receive my refund?

Refunds are processed within 3-5 business days after the refund request is approved. The time to appear in your account depends on your payment method and bank.

We believe in fair play. You only pay for success. If we can't unlock your file, you get a full refund—no questions asked.

Last updated: October 31, 2025

Our Risk-Free Promise

Trust is earned. We know sending a locked file requires a leap of faith. That is why we back our AI technology with a rock-solid promise: results or your money back.

If our system can't recover the password for your Excel file, the service is on us. This policy reflects our commitment to transparency and customer satisfaction. We stand behind every recovery attempt we make.

Total Refund Assurance

If we cannot unlock the file, you receive a full refund. No exceptions, no fine print.

Getting Your Refund is Automatic

We've designed our process so you don't have to chase us. Here is how it works:

1. We Try to Unlock It

You upload your file, and our AI gets to work. This usually takes about 5 to 15 minutes.

2. Success or Money Back

If we find the password, great! You pay to see it. If we fail, our system knows immediately and triggers a refund within 24 hours.

3. Processing

The refund hits the banking system. It typically takes 3-5 business days to show up on your statement.

4. You Are Notified

We send you an email confirming the refund, so you are never left guessing.

Refundable Circumstances

We provide refunds in the following situations:

Failed Recovery: If we cannot remove the password from Excel within 24 hours of processing.
Technical Issues: If our service experiences technical problems that prevent successful recovery.
Service Unavailability: If we cannot process your file due to system maintenance or outages (rare, but possible).

Important: Refunds are processed automatically when recovery fails. You don't need to contact us - we'll handle it proactively.

Non-Refundable Circumstances

To maintain fairness and prevent abuse, we do not provide refunds in these cases:

Successful Recovery: If we successfully recover your password, even if you later decide you don't need it.
Change of Mind: If you purchase the service but later change your mind before attempting recovery.
Third-Party Interference: If the file becomes corrupted or modified after our processing begins.
Policy Violations: If the file violates our terms of service (e.g., illegal content).

Refund Timeframes

We process refunds quickly to minimize your inconvenience:

Detection: Failed recoveries are detected automatically within 24 hours.
Processing: Refunds are initiated within 1 business day of detection.
Completion: Funds appear in your account within 3-5 business days.
Notification: You'll receive email updates throughout the process.

Payment Methods & Refunds

Our refund policy applies to all supported payment methods:

Credit/Debit Cards: Refunds processed back to the original card (3-5 business days).
PayPal: Refunds appear in your PayPal account (1-3 business days).
Bank Transfer: Refunds processed to your bank account (3-7 business days).

Processing times may vary based on your bank or payment provider's policies.

Contact Us About Refunds

While refunds are processed automatically for failed recoveries, you can contact us if you have questions or need assistance.

Support Team

Email: support@niraiya.com

Response Time: Within 24 hours

Refund Status

Check Status: Include your order ID in support emails

Updates: Automatic email notifications

Refund FAQ

Simple: If we can't unlock your file, you don't pay. We offer a 100% money-back guarantee because we believe you should only pay for results.

You have 30 days, but you usually won't need to ask. Our system detects failed recoveries automatically and starts the refund process for you.

If 24 hours pass and we haven't cracked it, we consider it a failure and refund your money automatically. No hassle, no support tickets needed.

Nope. We know if we succeeded or failed. You don't need to prove anything to us.

Once we approve it (which is fast), it usually takes 3-5 business days for your bank to reflect the credit in your account.

Refunds are only provided if the password recovery is unsuccessful. If you change your mind or no longer need the service, we recommend waiting for the natural outcome rather than requesting a refund.

If you experience technical difficulties that prevent successful recovery, contact our support team immediately. We'll work to resolve the issue or process a refund if recovery cannot be completed.

Yes, our 100% money-back guarantee applies to all payment methods we accept. Refunds will be processed back to the original payment method.

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