Reset Your Password

If you're unsure which email address you used for your Niraiya account, try entering the email addresses you commonly use. If none work, please contact our support team at [email protected] with any information you remember about your account (username, approximate registration date, or recent recovery jobs). We'll help you verify your identity and regain access.

Yes, absolutely. When you request a password reset, we generate a unique, cryptographically secure token that's valid for only 24 hours. This token is sent only to your registered email address and can be used only once. Once you click the reset link and create a new password, the old token becomes invalid. We also use 256-bit SSL encryption for all data transmission during the reset process.

Yes! If you're already signed in to your Niraiya account, you can change your password directly from your account settings page without going through the password reset process. Navigate to Dashboard > Account Settings > Security to update your password. You'll need to enter your current password for verification before setting a new one.

For security, your new password must be at least 12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters. We recommend creating a unique password that you don't use for other services. You can use a password manager to generate and store secure passwords. Avoid common words, personal information, or simple patterns.

No, resetting your password won't affect any of your existing or in-progress Excel password recovery jobs. All your job history, recovered passwords, and billing information remain intact. You'll regain full access to everything once you set your new password. Your recovery jobs will continue processing without interruption.