Get in Touch with Support Team

Why Reach Out to Us?

Running into trouble with a locked Excel file can feel overwhelming, especially when you're working against deadlines. That's exactly why our team stays ready to help. Since launching Niraiya, we've helped thousands of users unlock their critical spreadsheets, and we've learned that every situation is unique.

Maybe your recovery attempt isn't completing as expected, or perhaps you need clarification on file formats we support. Whatever the reason, reaching out is the fastest way to get your question answered by someone who genuinely understands password recovery challenges.

How to Contact Our Support Team

We've made getting help as straightforward as possible. The quickest route is sending an email to [email protected]. Our team monitors this inbox throughout the day, responding to most inquiries within a few hours during business hours.

When writing to us, include details like your file type (XLS, XLSX, XLSM), any error messages you've encountered, and what steps you've already tried. This context helps us diagnose issues faster and provide solutions tailored to your specific situation.

Common Questions We Handle Daily

Most support requests fall into a handful of categories. People often ask about file compatibility, wanting to confirm whether Niraiya works with older Excel formats or macro-enabled workbooks. The answer is yes, we handle everything from legacy XLS files to modern XLSX and XLSM formats.

Payment questions come up frequently too. Our model is simple: you only pay when we successfully recover your password. If recovery fails, you're not charged. We also get questions about privacy, which makes sense given how sensitive spreadsheet data can be. Your actual file content never reaches our servers; only encrypted hash data is processed through our AI system.

Technical issues happen occasionally, like when a file won't upload or the recovery process stalls. These situations usually resolve quickly once our team takes a look, often within the same conversation.

What to Expect After Contacting Us

Once your message arrives, our system flags it for immediate review. During standard business hours, we'll typically get in touch within 2-4 hours. Messages sent outside these hours get picked up first thing the next working day.

Our responses aim to solve your problem completely, not just provide generic answers. If troubleshooting requires back-and-forth communication, we stay with you through the entire process until your issue is fully resolved. Many customers tell us they appreciate how our team speaks in plain language rather than overwhelming technical jargon.

Frequently Asked Support Questions

Before You Contact Support

While we're always happy to help, checking a few things first might save you time. Our How It Works page explains the recovery process step-by-step, which answers many first-time user questions. The FAQ section covers common scenarios like supported file types, pricing details, and privacy protections.

If you're experiencing a technical issue, try refreshing your browser or clearing cache. Sometimes connectivity problems resolve themselves with a simple page reload. But if you've already tried these steps and still need assistance, don't hesitate to reach out directly.

Enterprise and Volume Inquiries

Organizations processing multiple Excel files or requiring custom service agreements should contact us for tailored solutions. We work with businesses that need bulk recovery capabilities, priority support, or specific compliance requirements. Email us at with "Enterprise Inquiry" in the subject line, and our team will arrange a consultation to discuss your needs.